FAQs
General Questions
1. What is The Carry Collective?
The Carry Collective is a brand dedicated to creating stylish, functional bags designed to simplify your life. We started with a single bag and are committed to expanding our collection to meet your everyday needs.
2. Where are you based?
We’re proudly based in the USA, and all our operations are run from here.
3. Do you ship internationally?
Currently, we only ship within the United States. However, we’re working on expanding our shipping options in the future!
Product Questions
4. What materials are used in your bags?
Our bags are crafted from premium, durable materials designed to withstand daily wear and tear. We prioritize quality and sustainability in every product we create.
5. Are your bags waterproof?
While our bags are made from high-quality materials, they are not fully waterproof. However, they are water-resistant, making them perfect for everyday use.
6. Do your bags come with a warranty?
Yes! We stand by the quality of our products. All bags come with a [X-year] warranty against manufacturing defects.
7. Can I see more photos of your bag?
Absolutely! Visit our Product Page for detailed photos and descriptions. If you need additional images, feel free to contact us.
Ordering & Shipping
8. How long does shipping take?
Orders typically ship within 1-2 business days, and delivery takes 3-5 business days within the USA.
9. Do you offer free shipping?
Yes! We offer free shipping on all orders over 50.Forordersbelow50, a flat shipping rate of $5 applies.
10. Can I track my order?
Yes, once your order has shipped, you’ll receive a tracking number via email to monitor your package’s journey.
11. What if my order is delayed?
While we strive to deliver your order on time, occasional delays may occur due to unforeseen circumstances. If your order is significantly delayed, please contact us, and we’ll assist you.
Returns & Exchanges
12. What is your return policy?
We offer a 30-day return policy for unused and unwashed items in their original packaging. Please visit our Returns Page for more details.
13. How do I initiate a return or exchange?
To initiate a return or exchange, please contact us at [your email] with your order number and reason for return. We’ll guide you through the process.
14. Do you offer refunds?
Yes, once we receive and inspect your returned item, we’ll issue a refund to your original payment method within 5-7 business days.
15. What if my item is defective or damaged?
If your item arrives defective or damaged, please contact us immediately. We’ll gladly replace it or issue a refund.
Care & Maintenance
16. How do I clean my bag?
We recommend spot cleaning your bag with a damp cloth and mild soap. Avoid machine washing or harsh chemicals to maintain its quality.
17. How can I maintain the shape of my bag?
To keep your bag in great condition, store it in a cool, dry place and avoid overloading it with heavy items.
Still Have Questions?
If you didn’t find the answer you were looking for, don’t hesitate to reach out! Contact us through our Contact Us page. We’re here to help!